Refund Policy

At Sonix iptv, we are confident in the quality of our streaming servers. However, we understand that technical issues can occasionally arise based on specific ISPs or local hardware configurations. That is why we offer a comprehensive 7-Day Money-Back Guarantee.

1. Eligibility for a Refund

You are eligible for a full refund within 7 days of your initial purchase under the following conditions:

• You experience persistent buffering, freezing, or downtime that our technical support team cannot resolve.
• You have actively cooperated with our support team (e.g., trying a recommended VPN or switching player applications) to resolve the issue.
• You have not breached our Terms and Conditions (e.g., attempting to share a single connection across multiple households).

2. How to Request a Refund

To initiate a refund, please contact us via WhatsApp or email at contact.salestv@gmail.com. Please include your order details, username, and a brief description of the issue you are experiencing. Our team will review your request and process the refund within 24 to 48 hours.

3. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• The 7-day guarantee period has expired.
• The issue is proven to be strictly related to your internet service provider (ISP) blocking IPTV traffic, and you refuse to use a VPN to bypass the block.
• You simply changed your mind after utilizing the service extensively.

4. Free Trials

We highly encourage all prospective customers to utilize our Free 24-Hour Trial before making a purchase. This ensures the service works perfectly on your specific network and device.